Modern Microsoft Helpdesk
Transform your IT support with a modern Microsoft helpdesk. Ticket management, automation and analytics for maximum efficiency.
Modern IT Support Challenges
IT teams struggle with outdated tools and inefficient processes.
- Resolution time too long
- Lack of ticket visibility
- Inefficient escalation
- Absence of reporting
- Poor user satisfaction
- High support costs
- 50% reduction in resolution time
- Proactive and preventive support
- Intelligent escalation
- Real-time reporting
- Improved user satisfaction
- Positive ROI from month 1
- Unresolved tickets accumulating
- Users frustrated with support
- Lack of monitoring tools
- Absence of performance metrics
- Support costs increasing
- Team resistance to change
🛠️ Our modern helpdesk transforms your support
24/7 support, intelligent automation, advanced analytics. Guaranteed efficiency.
High-Performance IT Support Guaranteed fast resolution
A structured 4-phase approach to transform your IT support.
Ready to transform your IT support?
Discover how our modern helpdesk can improve your efficiency by 50%.
Modern helpdesk features
Advanced tools to optimize your IT support.
- Email, chat, téléphone unifiés
- Portail web intégré
- Interface utilisateur unique
- Historique complet des interactions
- Classification automatique des tickets
- Assignation intelligente
- Escalade automatique
- Règles de routage personnalisées
- Métriques en temps réel
- Rapports personnalisés
- Tableaux de bord interactifs
- Analytics prédictifs
- Intégration native M365
- Synchronisation Active Directory
- API REST complètes
- Connecteurs tiers
Benefits of modern helpdesk
Transform your IT support with measurable results.
24/7/365 multi-level support
50% reduction in resolution time
Proactive monitoring
Automatic escalation
Monthly reporting
Improved user satisfaction
Helpdesk Support Levels
Choose the support level that fits your IT incident resolution needs.
SLA and Service Levels by Organization Size
Choose the support level adapted to your organization and consult our service commitments according to your team size.
| Organization Size | Level 1 Support Common incidents | Level 2 Support Complex incidents | Level 3 Support 24/7 expert support |
|---|---|---|---|
| 10-49 users | < 4h 8am-6pm | < 2h 7am-7pm | < 1h 24/7/365 |
| 50-199 users | < 4h 8am-6pm Standard priority | < 2h 7am-7pm Priority escalation | < 1h 24/7/365 Dedicated support |
| 200+ users | < 4h 8am-6pm Enhanced support | < 2h 7am-7pm Immediate escalation | < 1h 24/7/365 Dedicated expert |
Service Level Agreements (SLA)
Our service commitments are adapted to your organization size. The larger your team, the more you benefit from priorities and enhanced services. Contact us for a personalized quote according to your specific needs.
Helpdesk Frequently Asked Questions
Everything you need to know about our Microsoft helpdesk service.
Ready to modernize your IT support?
Contact us for a free helpdesk audit and discover how to optimize your Microsoft support.